Appointments
The practice has an appointment system in order for you to see a Doctor or Nurse.
Consultations will normally commence on time but we will inform you if your appointment is unavoidably delayed.
In the event of an emergency we will endeavour to offer you an appointment on the same day of your request.
You can book appointments:
- in advance
- online (you will need an online account, please speak to our reception staff)
- at reception
- over the phone
Telephone Advice
We also provide routine and emergency telephone appointments. They would be most suitable when you need to speak to us but do not necessary need to be see a doctor face-to-face, for example to discuss blood test or other investigation results, sick notes, some queries on your medications etc.
Please telephone the surgery and speak to a receptionist, leaving a contact number and nature of the problem, your GP will return your call – most probably after their surgery unless it’s an emergency. If you need to speak to our Practice Nurse, please telephone the surgery.
Be On Time / Cancelling Appointments
Please arrive promptly for your appointment. If you are not able to make your appointment, please cancel as soon as possible to enable others to benefit.
If you are more than 10min late then your appointment will be cancelled and you will be asked to book another appointment. Help us to Help you.
SMS Facility
If you wish us to use SMS facility to remind you about your appointments, test results or any other any communications then please ask at reception. Please remember to inform us if you change your mobile number.
Extended Hours
We understand that some patients may not be able to come in office hours, therefore we also run Extended Hours Clinic on Tuesday 18:30-19:30. Please note these are pre-booked and not for URGENT appointments.
The Surgery will be closed every 3rd Wednesday afternoon of the month from 1pm to 6.30pm to attend training organised by the Leicester City CCG. If you require medical attention during this closure period please contact The Willows on 01162202578.
In an extreme emergency please dial 999 for an ambulance.
After 6:30pm please call 111
Leicester City Healthcare Hubs
The healthcare hubs are an integral part of the service provided by Leicester City GP practices to improve access to appointments. If you need an appointment and we do not have anything available, we may book an appointment for you at one of four healthcare hubs instead, if an appointment is suitable for your particular medical problem.
There are four healthcare hubs in Leicester, offering convenient appointments during the day, in the evenings, at weekends and on bank holidays:
If you have used the healthcare hubs service before, you may have booked an appointment yourself. From 1st August 2019, appointments can only be booked by your GP practice during normal opening hours. In the evening and at weekends, you can call NHS 111 for advice, who will be able to book an out of hours appointment if appropriate.
Healthcare hub locations
Belgrave Health Centre
52 Brandon Street, Leicester, LE4 6AW
Mon-Fri 6:30pm to 10:00pm
Weekends and bank holidays
12:00pm to 8:00pm
Merlyn Vaz Health and Social Care Centre
1 Spinney Hill Road, Leicester, LE5 3GH
8am to 8pm, seven days a week
Saffron Health
612 Saffron Lane, Leicester, LE2 6TD
Mon-Fri 6:30pm to 10:00pm
Weekends and bank holidays
12:00pm to 8:00pm
Westcotes Health Centre
Fosse Road South, Leicester, LE3 0LP
8am to 8pm, seven days a week
Find out more about the healthcare hubs by visiting www.leicestercityccg.nhs.uk/healthcare-hubs
